Organization Dashboard

Application enters the admin queue; the applicant sees "under review" with the 2-working-day target.

Admin checks documents and registry details (manual in phase 1).

Decision: approve (tenant created on the chosen plan or Starter, owner invited); request changes (14 days, reminder day 7, one 7-day extension); reject with reason (appeal within 14 days, re-apply after 30 days).

Every decision notifies the owner in their language.

Owner signs in with email and password; sets up an SMS or authenticator second factor.

Setup checklist: profile and logo, time zone (defaults from market), invoice settings, first vehicle type, first vehicle, invite staff, onboard own drivers and photographers, payout bank details.

Empty-state home shows the checklist and plan usage.

A staff member whose email is listed by several organizations sees the organization switcher.

Choosing one changes the workspace; data from the other is never shown.

Invite by email with a permission template (Operations, Finance, Support, Manager) or custom permissions across trips, bookings, operations, accounting, coupons, employees, fleet, subscription, integrations, analytics.

Link valid 7 days; on first sign-in the employee sets a password and second factor.

Change permissions (history shows actor, time, before and after); suspend or remove (access ends at once).

Vehicle types: name, seat grid, labeled seats, accessible and blocked seats; archive.

Vehicles: plate, model, year, type, seats (must match), registration validity.

Invite by SMS or email (valid 7 days) with name, phone, country; license for drivers.

They appear only in this organization's lists and are accepted on assignment.

Removing one releases their future assignments and alerts operations.

Basics: title, description, category, cover image, language.

Schedule and route: start and end, time zone, pickup points, stops, destination on a map.

Vehicles: add vehicles up to the plan limit, each with a vehicle type and label.

Staffing: per vehicle, driver (own, or platform through a deal on Growth and Enterprise) and moderator (with phone); trip photographer (own or platform).

Programs: add programs with pricing model, price or tiers, type flags, capacity; up to the plan limit.

Seating: company-assigned or self-select (Growth and Enterprise); priority window for Explorer and VIP.

Pricing and capacity: base price in the market currency; child tracking switch (Growth and Enterprise).

Publish: save draft, publish publicly, or publish to a target list.

Search platform drivers or photographers by date availability, region, rating badge and price.

Propose a price for a vehicle or the trip; the supplier sees trip, route, date, vehicle and pay.

Counter back and forth with no round limit; each offer expires 72 hours after the last counter.

Accept: when both sides accept the same terms, the deal is finalized and the supplier assigned.

Rejected or expired: the slot reopens for another supplier.

Staffing board shows each vehicle's driver and moderator status and each open deal.

Ready is refused with the list of gaps until every vehicle is staffed and every deal finalized.

A staffing-gap email arrives 48 hours before departure; reassignment is allowed until 24 hours before.

Bookings list with filters by state, vehicle and program; passenger roster.

Booking detail: passengers, seats, programs, totals, payments, refunds, notes.

Seat map in assign mode: drag passengers to seats; conflicts refused.

Handle cancellation requests after the policy cut-off within 2 working days.

Edit programs, vehicles, seat mode or times.

If confirmed bookings are affected, the system lists them and requires sending remedy offers before saving.

Travelers have 7 days to choose; unresolved cases go to admin.

Cancel with a reason before the trip starts; the preview shows bookings and the full refund total.

All confirmed bookings are cancelled and refunded in full; suppliers and travelers are notified.

In Progress trips cannot be cancelled; the screen points to incident handling.

Trip command view on departure day: vehicles on a map, occupancy per vehicle, check-ins as they happen, incidents in real time.

Look up any passenger to see their vehicle and status.

Review end-of-trip reports and add a note.

B2C invoices issue automatically on confirmation; B2B when the buyer gave a tax number.

Issue a manual invoice for a group or corporate buyer.

Corrections by credit note only.

Trip accounting: base revenue, program revenue, coupon impact, supplier costs, commission, gateway fees.

Ledger browser with filters; exports by plan.

Settlements: one per completed trip, with lines per party, status, and closure when paid and dispute-free.

Connect a CRM; register webhook endpoints and choose events.

See deliveries, failures and replay any delivery for 7 days; rotate the secret (old secret valid 24 hours).

Current plan, usage against limits, renewal date, invoices.

Upgrade (at once, prorated) or downgrade (cycle end); cancel.

Grace banner during failed renewals with retry dates.

Sets a password from the invitation email; the link dies after 7 days and the owner can resend.

Enables a second factor (SMS or authenticator); organization staff enter it at every sign-in.

Lands in the organization workspace with only the permissions the owner granted.

Creates the coupon: type, stackability, window, usage limits, minimum spend; it activates at once or at the window start.

Watches usage on the coupon list; pauses and resumes at any time.

Revokes with a reason when the campaign ends; revoked codes fail with not found.

Refunds reverse redemptions: usage counts fall back, and an Exhausted coupon returns to Active if its window is still open.

Suspicious redemptions raise an abuse flag for admin review within 2 working days.

Adds a vehicle with its type and label; the seat map derives from the vehicle type's rows and layout.

Assigns vehicles to trips up to the per-trip limit; labels flow through to published trip pages and tickets.

Removes a vehicle only when no future bookings depend on it; otherwise the removal names the blocking trips.

Creates an API key from organization settings; the key carries the organization's plan limits.

Signs requests with the key; reads trips, bookings and availability through the public endpoints.

Registers a webhook endpoint and verifies the signature; deliveries retry 5 times over 24 hours and remain replayable for 7 days.

Rotates the signing secret with a 24-hour overlap so in-flight deliveries keep validating.