BKG — Booking and checkout

Traces to the business requirements.

FR-BKG-01 — Booking compositionCopy Anchor Link

A booking shall hold the passengers (with a child flag), program selections, seats where allowed, at most one coupon unless stackable, an optional buyer tax number, and a payment method.

MustsourceBR-BKG-01

• Given one non-stackable coupon, when a second is entered, then it is refused and the first kept.

FR-BKG-02 — Checkout handoffCopy Anchor Link

Card details shall be entered only on the gateway page or SDK, using the methods of the trip's market (FR-MKT-03). Card data never reaches Trips Enjoy.

MustsourceBR-BKG-02

• Given checkout reaches payment, when the traveler pays, then no card number, expiry or security code appears in platform logs or data stores.

FR-BKG-03 — Retry without losing the cartCopy Anchor Link

A failed payment shall be retryable while the hold lasts, up to 3 attempts per hold; after the third, the booking stays Payment Failed until the hold expires (D-197). A retry after the hold expires keeps the cart, re-checks the seats and starts a new 15-minute hold only if they are still free (D-191).

MustsourceBR-BKG-03BRL-08

• Given payment failed 10 minutes into a hold, when the traveler retries, then cart and seats are kept for the remaining 5 minutes.
• Given the hold expired and seat 4A was taken meanwhile, when the traveler retries, then the cart is kept and the traveler is asked to pick another seat.

FR-BKG-04 — Traveler cancellation and refundCopy Anchor Link

A traveler shall cancel a confirmed booking before departure. The refund follows BRL-12 (placeholder: 80 percent at 48 hours or more, 50 percent from 24 to under 48 hours, none under 24 hours). Requests after the cut-off go to the organization, which decides within 2 working days, then to admin (D-151). Cancellation is not available after departure or after check-in; those become disputes (D-152, D-153). The preview shows the refund amount before confirmation.

MustsourceBR-BKG-04BRL-11BRL-12OD-07

• Given cancellation 50 hours before departure, when confirmed, then 80 percent is refunded and the coupon redemption reversed.
• Given a checked-in passenger, when cancellation is attempted, then it is refused and a dispute is offered.

FR-BKG-05 — Receipts and invoicesCopy Anchor Link

Each confirmed booking shall produce a receipt and an invoice (FR-ORG-07) visible in the traveler's booking history.

MustsourceBR-BKG-05

• Given a booking becomes Confirmed, when the payment is recorded, then receipt and invoice are visible.

FR-BKG-06 — Organization cancellation of a tripCopy Anchor Link

When an organization cancels a trip, every confirmed booking shall move to Cancelled and be refunded in full, with coupon redemptions reversed (D-150, BRL-30).

MustsourceBR-BKG-04BRL-24BRL-30

• Given a trip with 40 confirmed bookings is cancelled, when saved, then 40 full refunds are queued.

FR-BKG-07 — Booking statesCopy Anchor Link

Bookings shall move only through the states in section 7.2.

MustsourceBR-BKG-03

• Given a booking in Cart, when Checked In is set, then it is refused.