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Trips Enjoy
User Flows

Parent Tracker

End-to-end flows for the parent tracker (UF IDs, steps, rules).

Surface: a section of the traveler app (D-124). Role: parent or guardian (a traveler).

Registration

A parent is a traveler (Traveler App, UF-TRV-02). No extra registration. Linking a child needs the booking reference, the child's name as on the booking, and a guardianship declaration recorded as consent.

Eligibility (instead of approval)

ConditionRequired
Parent's planExplorer or VIP
Organization's planGrowth or Enterprise
Trip settingChild tracking switched on
Live positionOnly while the trip is In Progress

All three plan and setting conditions must hold (OD-05, proposed). The blocked screen says which one fails; only the parent-plan case offers an upgrade.

Flows

Parent tracker, Add child.

Enter booking reference and the child's name; confirm the guardianship declaration.

Linked: the child appears with the trip. Refused: generic message (invalid reference, name mismatch, not a child passenger, or tracking off for the trip).

Rules: FR-PAR-01, BRL-10.

UF-PAR-02. Child trip status

For each linked child: trip, vehicle, seat, check-in status, programs, schedule; moderator contact. Rules: FR-PAR-02.

UF-PAR-03. Live map

While the trip is In Progress and eligible: the vehicle's position on a map, updated live; before start and after end, no position. Rules: FR-PAR-03, FR-TRK-04, FR-TRK-06.

UF-PAR-04. Notifications

Boarding confirmed, trip started, stop reached, trip ended; also "not boarded" when the vehicle departs without the child checked in (proposed). Rules: FR-PAR-04.

UF-PAR-05. Report a child-safety concern

Describe the concern; a case is created and routed to the escalation contact; status shown. Rules: FR-PAR-07.

When the booking is cancelled or refunded, the child disappears from the tracker and live data stops. Child trip history is kept 1 year. Rules: FR-PAR-06.

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