Admin Console

Queue lists applications by type (organization, driver, photographer), age, overdue flag (over 2 working days), country.

Detail shows all fields, documents (opened from restricted storage, each open audited), and checks to record: identity, documents valid, insurance at least 3 months (drivers), lab result within 30 days (drivers), portfolio of 8+ photos (photographers), registry check (organizations).

Decision:

• Approve: plan chosen or default assigned; organization tenant or supplier profile created; applicant notified.
• Request changes: list items and a message in the applicant's language; 14-day due date.
• Reject: reason code and message; applicant told about appeal (14 days) and re-apply (30 days).

Appeal shows the original decision, the statement and up to 5 files.

Uphold (application approved) or refuse (rejection final) within 5 working days.

Search by name, email, phone, booking reference or organization.

Entity detail: roles, plan, status, bookings, deals, audit trail.

Suspend with a reason code; reinstate; reset credentials; early lift of a safety suspension needs a second admin.

From a driver's profile, request a lab test: type (drug screen, medical fitness or both) and deadline (1 to 7 days, default 3).

The driver is paused at once; open deals end; upcoming assignments return to organizers.

Lab-test queue by state and deadline. Results from the partner lab or driver upload are reviewed: Passed (unpause) or Failed (stays paused; second failure in 12 months closes the account).

Missed deadline suspends the driver; over 30 days closes the account.

Plan catalog per role: limits, features, trial length, prices per market and interval.

Overrides: one admin requests with reason and end date; a second admin approves; the owner is emailed; the plan reverts at the end date.

Queue with type, age, acknowledgment due (2 working days) and resolution due (10 working days).

Acknowledge, request information (answered within 5 working days), record outcome, issue a refund within or outside policy with a reason.

Platform financial view by market and month.

Weekly payout run (Mondays 06:00): review, approve, submit; failed and held payouts listed with reasons.

Settlements tracker: open, awaiting payouts, disputed, closed.

Reconciliation exceptions (daily) and the 08:00 Cairo digest.

Invoices in finance review (numbering failures).

Opens platform analytics: bookings, revenue and funnel views across markets, with data no more than 5 minutes stale.

Switches to the privacy view: aggregated figures only, no personal data, with the privacy note shown.

Drills into supplier analytics for driver and photographer performance views.

Exports a view; the export is ready within 15 minutes and expires after 7 days.

Searches the audit log by actor, action and object for the accountability trail.

Opens the booking or dispute and chooses an amount that differs from the policy computation.

Records a reason code; the confirmation names the policy delta.

Confirms; the refund is sent like any other and the ledger reversal carries the reason and an audit entry.