Traveler App

Home shows featured and upcoming public trips from live markets, with search by destination, date, organization, price and category.

Visitor opens a trip: description, organization, dates, route and stops, vehicles, programs with prices, base price in the trip's currency, seat mode, policy summary.

Book Now asks the visitor to sign up or sign in, then returns to the same trip.

Fills the registration form above.

Receives a code by SMS, WhatsApp or email; enters it.

Lands on a short onboarding: profile photo (optional), notification preferences, plan choice (Free selected; Explorer and VIP offered).

Returns to the trip they were viewing, or to home.

Travelers: number of passengers; name per passenger; child flag where a passenger is a minor.

Programs: pre-required programs are added and locked; optional ones can be added by toggle, quantity, or tier; VIP-only programs are locked for Free and Explorer with an upgrade prompt; full programs show unavailable. The summary updates live with the plan discount on programs (5 or 10 percent).

Seats: if self-selection is on, a live seat map of the assigned vehicle; picking a seat holds it for 15 minutes with a visible countdown. During the priority window, Free travelers see the map read-only. If company-assigned, the step shows "seat assigned later".

Summary: base, programs, discounts, coupon field, optional tax number for a B2B invoice, total with currency code. The price is locked from the start of the hold.

Payment: methods of the trip's market; the gateway page or SDK opens; no card fields on the platform.

Result: Confirmed (ticket with booking reference and boarding code, receipt, invoice), Pending (confirming payment), or Failed (retry).

Enters a code at Summary.

Valid: discount line appears and the total updates. Invalid: the first failing reason (not found, paused, expired, not applicable to this booking, exhausted, already used, minimum spend not met).

A second non-stackable coupon is refused; the first stays.

My Bookings lists upcoming, past and cancelled bookings with state.

Booking detail: trip, passengers, seats, programs, totals, payment status, policy, ticket, receipt, invoice, and actions allowed by state.

Receipts and invoices list; export on VIP.

From booking detail, Cancel shows the refund preview from the policy (placeholder: 80 percent at 48 hours or more, 50 percent from 24 to under 48, none under 24) and the coupon effect.

Confirms. The booking moves to Cancelled, then Refund Pending until the gateway confirms ("refund in progress"), then Refunded.

After the cut-off, the traveler can send a request to the organization instead (decided within 2 working days, then admin).

Notification and banner on the booking with the change.

Options: accept the change, switch option (another program or vehicle where offered), or cancel with a full refund.

Choice within 7 days; otherwise the case goes to admin.

Ticket with boarding code, vehicle label, seat (when assigned), pickup point and time, moderator contact, check-in status.

After check-in: status "on board"; programs and schedule.

No live vehicle position or ETA is shown to travelers.

Trip history lists completed trips; each shows albums the traveler may see.

Public albums: view; download the watermarked or medium copy. Shared-link and selected-user albums: view only.

A shared link opened while signed out asks the traveler to sign in.

Plans page compares Free, Explorer and VIP with prices in the account's market currency.

Upgrade opens the gateway page in the browser; benefits apply at once with proration.

Downgrade is scheduled for the cycle end and can be cancelled.

Account menu shows Become a driver, Become a photographer, Register an organization.

Driver: handoff to the driver app. Photographer: handoff to the studio. Organization: handoff to the web form (web only).

While pending or after rejection, traveler access is unchanged.

Request a data copy: verified by code, delivered within 30 days as a download link.

Request deletion: see UF-SHR-09.

From a booking: choose type (booking, payment, refund, organization conduct, other), describe, attach up to 5 files.

Track status: Open, Information Requested, Under Review, Resolved, Closed.

The gateway page or SDK opens; no card fields ever appear on the platform.

While the gateway is silent, the booking shows Confirming payment: the system polls at 1, 5 and 10 minutes and the seats stay held.

Confirmed: the ticket, receipt and invoice appear at once. Failed: retry is offered while attempts remain under three for this hold.

After the third failure the booking stays Payment Failed until the hold ends; a support contact is offered when the case escalates to admin at 15 minutes.

Everything already booked keeps working: over-limit items created before the downgrade continue to be available.

The next action beyond the new limit is refused by the server-side gate, which names the category, the current plan, the limit and the next tier.

The upgrade prompt offers the next tier; counters reset on the 1st of the month at 00:00 in the owner's time zone.