ONB — Applications and approvals

Traces to the business requirements.

FR-ONB-01 — Application and supplier accessCopy Anchor Link

The platform shall accept applications from organizations, platform drivers and platform photographers. A plan may be chosen at registration with no charge; it is assigned on approval (D-77). Supplier actions are refused until approval.

MustsourceBR-ONB-01BRL-02

• Given a pending application, when the applicant tries to create a trip or accept a deal, then the action is refused with an approval-pending message.

FR-ONB-02 — Single admin queueCopy Anchor Link

The admin console shall show all applications in one queue with their documents. Admin shall approve, request changes or reject. A rejection requires a reason code (D-234) and a message in the applicant's language.

MustsourceBR-ONB-02BR-ADM-01

• Given a rejection without a reason, when the admin submits, then it is refused.

FR-ONB-03 — Decision time targetCopy Anchor Link

The queue shall flag any application pending for more than 2 working days.

MustsourceBR-ONB-03

• Given an application pending for 3 working days, when the queue opens, then it is flagged overdue.

FR-ONB-04 — Changes requestedCopy Anchor Link

The applicant shall have 14 days to respond, with a reminder on day 7 and one 7-day extension on request (D-235). Resubmission returns the application to Pending Review. Without a response, the application closes [OPEN: closure day when the extension is used, OD-32].

MustsourceBR-ONB-04

• Given changes were requested 15 days ago with no extension and no response, when the daily job runs, then the application is Closed.

FR-ONB-05 — Rejection, appeal and re-applicationCopy Anchor Link

A rejected applicant shall appeal within 14 days of the notice, with a statement and up to 5 files; one appeal per rejection; decided within 5 working days (D-237). Re-application is allowed 30 days after rejection; a closed application counts as rejected. The traveler account stays active.

MustsourceBR-ONB-05BRL-06

• Given a rejection 12 days ago, when the applicant re-applies, then it is refused and the earliest date is shown.
• Given a rejection 15 days ago, when the applicant tries to appeal, then the appeal is refused as out of time.

FR-ONB-06 — Photographer portfolio minimumCopy Anchor Link

A photographer application shall require at least 8 portfolio photos (JPEG, PNG or HEIC, 25 MB each, D-81).

MustsourceBR-ONB-06

• Given 7 uploaded photos, when the photographer submits, then submission is refused and the required count is shown.

FR-ONB-07 — Driver vehicle and insurance detailsCopy Anchor Link

A driver using their own vehicle shall give plate, model, year, seat count, registration and insurance valid for at least 3 more months. Documents are PDF, JPG or PNG up to 10 MB (D-80).

MustsourceBR-ONB-07

• Given insurance expiring in 2 months, when the driver submits, then submission is refused with the minimum shown.

FR-ONB-08 — Lab consent and initial resultCopy Anchor Link

A driver application shall record consent to lab tests ([NFR-DAT-05](/en/docs/srs/quality#85-data-nfr-dat)) and include an initial lab result dated within the last 30 days.

MustsourceBR-ONB-08

• Given a lab result dated 31 days before submission, when the driver submits, then submission is refused.

FR-ONB-09 — Applicant status notificationsCopy Anchor Link

Each state change shall notify the applicant in their language on at least one enabled channel.

MustsourceBR-ONB-09BR-NTF-01

• Given an application moves to Approved, when the state changes, then the applicant is notified in their language.